The best way to receive support regarding Securly is by way of the Securly Support email address. Any individual can email their issues to email@example.com.
You should receive an automated response immediately after sending the email informing you that a ticket has been created and the issue is being reviewed. It would be a good idea to check your spam after sending an email in case the Securly response goes there. TJ is able to receive updates and ticket information so that he can keep track of the situations that are occuring.